Synateq has won the Best ICT Service Award at the 2011 Tasmanian ICT Industry Awards presentation held in Hobart. The award was presented for outstanding project management of complex, critical IT services for Ambulance Tasmania; equipping a new building with all necessary ICT technology and services, and then relocating all Ambulance Tasmania Triple-Zero Communications Centre and HQ staff with zero time lost, zero emergency calls lost and zero lives lost. The awards presentation evening is the biggest event on the Tasmanian ICT calendar attracting over 300 attendees each year.
Synateq Project Manager, Peter Gartlan, innovatively managed the risks of relocating the Ambulance Tasmania Communications Centre by enabling staff to relocate when the new building was ready, while utilising new fibre networks to maintain core systems in the old building. The core system relocation then occurred on a separate schedule at the least-risk time. The go-live process operated flawlessly, and the Triple Zero Communications Centre commenced operating from its new data facility at 5am on a Tuesday morning. The results were spectacular; the live test and subsequent migration all occurred in real-time with no interruption to triple zero services. The subsequent report from the Synateq Project Manager to the Ambulance Tasmania CEO noted, “Zero time lost, Zero calls lost, Zero lives lost … a Triple Zero result”. Dominic Morgan, CEO of Ambulance Tasmania, commented that the planning, execution, and delivery of the ICT migration were highly professional and successful, and he complimented the Project Manager and his team on their expertise, diligence, thoroughness and quality.
Synateq’s Managing Director, Chris Rasmussen said, “We are thrilled to receive this award. Our ability to deliver outstanding results is the outcome of many years of hard work and experience in project management. This award is acknowledgment of the skill of our teams in successfully managing high profile, high risk projects like this.”
Another Synateq project, the custom development of an Outage Optimiser module for asset management at Transend Networks, was the recent recipient of the Transend Networks Chairman’s award for Innovation and Improvement.
Since 1999, Synateq has been working with organisations to simplify processes, discover opportunities and bridge the gap between strategic direction and business systems capability. Experience across a broad range of market sectors allows Synateq to deliver solutions that explore, build and expand organisational capabilities for its clients.