Greentree's service-related modules provide a range of powerful tools to better manage this area of your business. These tools range from intelligently addressing calls to the support/help desk, to managing field-service requests and the maintenance of assets in multiple locations.

Modules

Asset Management

The Asset Management module caters for the tracking of physical assets, including those within your organisation and optionally any that are serviced at external locations. External assets may include items that you have sold and are now maintaining under a warranty or service contract. Read more >>

Customer Support

Providing excellent service, while managing problems and ensuring solutions are provided in an effective and timely manner is a critical process that requires careful resource planning and effective IT systems. The Greentree Customer Support suite is ideal for providing solutions to these issues, with a proven methodology and highly effective approach for organisations of any size. Read more >>

Contracts and Service Level Agreements

The Contracts & Service Level Agreements module allows specific customer support or maintenance contracts to be defined and managed. This includes the products they cover, the contract period and the cost per contract period. Parent/Child contracts are supported for more complex organisations with either multiple contracts or multiple sites.